Using our bespoke Feedback Hub we capture the data for you. We take the hassle out of working out what to collect and when. We set everything up and let our platform do the rest. Nothing is off-the-peg.
We’ll brief and train your team on the programme, manage the delivery, and review the outcomes on a regular basis.
Use intelligent dashboards to track and analyse your feedback. Surface the insights you need to understand your customers’ needs more profoundly, and the strengths and weaknesses of your customer experience delivery in meeting those needs. With a built-in work flow to follow up with unhappy customers, fix problems, and learn from them.
The three drivers of organic growth
With verified external insights, detect areas that need improving and identify untapped opportunities. Focus on the drivers of loyalty and retention. Develop your business improvement plan to enhance your CX performance and identify customers who will stay longer, buy more, and refer others – the three drivers of organic growth.
On a scale of 0 – 10, how likely are you to recommend the company to others?
The Net Promoter® system is one of the most popular tools to measure customer loyalty and satisfaction. NPS® provides instant and accurate data of customer perception. Understand detractors to better enhance the CX, positively engage with passives and uplift them to become promoters. Enable your promoters to ensure they stay longer, buy more and refer others.
Most firms’ work to date has been focused on repurposing existing metrics or acting on the enablers of outcomes rather than measuring the actual results clients experience.
A lot of people have been asking for advice on how they can get better at monitoring and evidencing Consumer Duty outcomes. For a significant number of firms this is proving to be the Achilles heel in their implementation.
CX leaders double down on two things: insight and innovation. They go straight to the source, customer feedback, to help them work out how to shape products and services.
Whatever the challenge, we’ll help you design the solution and discover better.